Q1. What does the extended warranty cover?
✅ Motor (including damage or failure of internal motor components)
✅ Battery performance issues (excluding normal capacity degradation)
✅ Controller and electrical system failures
✅ Display screen issues
✅ Sensor, wiring, and connector failures (excluding accidental damage)
✅ Charger malfunction
✅ Frame structural cracks (excluding impact damage)
✅ Braking system failure (excluding natural wear of consumables)
✅ Front fork/suspension failure (excluding accidental damage)
❌ Normal battery aging and capacity degradation
❌ Natural wear of consumables such as tires, brake pads, and chains
❌ Cosmetic scratches and paint damage
❌ Damage caused by unauthorized modifications or misuse
❌ Damage due to accidents, drops, water immersion, or force majeure
❌ Issues caused by unauthorized repairs or self-disassembly
Q2. When does the extended warranty take effect?
Your extended warranty will automatically take effect the day after the original manufacturer’s warranty expires, ensuring seamless coverage with no additional action required.
Q3. Can the extended warranty be canceled at any time?
You can cancel the extended warranty within 14 days of purchase for a full refund.
After 14 days, the cancellation policy will follow the service terms. For more details, please refer to the Extended Warranty Service Terms.
Q4. How do I contact you for repairs?
If you have any questions or need assistance, feel free to contact our customer support team. We are happy to help!
